Frequently Asked Questions
Is scheduling appointments easy to do?
At Griffin Imaging, we take pride in scheduling appointments in a timely manner through ‘person to patient’ phone calls. You will never be bothered with impersonal automated phone systems, and we promise to keep any hold times to a minimum. Each team member is trained to take your pertinent information and work to schedule an appointment that is convenient for you.
How do I schedule an appointment at Griffin Imaging?
Often, your referring physician will make an appointment for you. Some offices prefer to fax us your order and insurance information, then have us contact you to make the appointment. If you are asked to schedule your own appointment, please have your physicians’ order and insurance information available when you call. We can be reached Monday through Friday from 7:00 a.m. until 8:00 p.m. and Saturday from 8:00 a.m. until 4:00 p.m.
How long does it take to get an appointment?
Griffin Imaging team members work to schedule your appointment as quickly as possible. We know you are anxious for results and we can often accommodate very prompt appointments. However, there are some insurance companies that require a five-ten day process for pre-certification and, if that is the case, you will be notified of this situation when you make your appointment.
Are doctor’s referrals required for scheduling an appointment?
Yes, doctor’s referrals are always required. If your doctor has provided you with a written referral for your diagnostic exam, please bring it with you. If your physician’s office is sending the referral for you, we can accept faxed referrals.
Billing and Insurance
Will my insurance cover the cost of my scan?
Griffin Imaging employs an Insurance Specialist on site who will call your insurance company and check your benefits immediately after we schedule your appointment and will obtain precertification if it is required. Insurance plans vary in the benefits they provide, so it is best to contact them if you are unsure of your coverage. Please keep in mind, that even if your plan covers the scan, you will be responsible for any co-payment, co-insurance, or deductible amount.
Will I have any out-of-pocket expenses?
It is best to contact your insurance company prior to your appointment so that you will be informed and prepared to pay any amount due at the time of service.
Does Griffin Imaging participate in my insurance plan?
Griffin Imaging is a preferred provider of numerous insurance plans and new plans are frequently added throughout the year. Some of the plans are listed below:
- Aetna Medical
- Aetna WC
- Care IQ
- First Health
- RR Medicare
- Great West
- Key Health
- Three Rivers
- One Call Medical
- Peach State Health Plan
- Select MRI
- United Healthcare
- Piedmont Wellstar
Will I get a separate bill from the radiologists?
Unlike hospital imaging departments that will bill you for the scan and then separately for the interpretation, we use global billing and you will only receive one bill that covers both your scan and the interpretation.
Do I need a pre-authorization for my scan?
Typically, MRI and CT scans require pre-authorization (also called pre-certification). Our on-site Insurance Specialist will work with you and your referring physician to obtain the information we need for this process.
What if I have a question regarding my bill?
You may contact our billing department using our toll free number 866-784-2619. A billing specialist will then answer all of your questions.
What if I do not have insurance?
Griffin Imaging offers discounted rates for those who are uninsured (self pay). Full payment is expected at time of service. Please contact us for current self pay rates. We also participate with Care Credit. You can learn more about Care Credit and apply online by visiting their site now.
How long before I know the results of my procedure?
Following your diagnostic procedure, image results from your exam are transferred to our on-site radiologist. The radiologist then prepares a diagnostic report to send to your referring doctor within 24-48 hours. Your physician will review and consider the information provided in context with your medical circumstances and will discuss the results with you.